CUSTOMER SUPPORT |
1KC FREQUENTLY ASKED QUESTIONS
IT'S ALL ABOUT THE FIT! 1KC's apparel is UNISEX fit. Our best advice on sizing is to order the size you'd select for an event such as a 5K run or walk, or a summer camp or school tee. For additional guidance, see the SIZING CHART.
IT'S ALL ABOUT THE FEEL! Our shirts may FIT like an event shirt, but they feel like a million bucks. We print on soft, high quality tees-Comfort Colors, Comfort Wash, Bella Canvas to name a few. Our shirts will become your "go-to" shirts for style and comfort.
IT'S ALL ABOUT THE SHIRT! 1KC is hard on their shirts. Way before you purchase your new shirt, we wear, wash, wear, wash, wear wash... you get the idea. We love the quality and durability of our shirts and we know you will too!
IT'S ALL ABOUT WILL IT SHRINK? Well, technically the answer is probably yes, but very little. If you fit comfortably in a size, go with it. If you are in between two sizes and like a snug fit, then jump down a size, but bump up if you like a loose fit.
IT'S ALL ABOUT THE FEEL! Our shirts may FIT like an event shirt, but they feel like a million bucks. We print on soft, high quality tees-Comfort Colors, Comfort Wash, Bella Canvas to name a few. Our shirts will become your "go-to" shirts for style and comfort.
IT'S ALL ABOUT THE SHIRT! 1KC is hard on their shirts. Way before you purchase your new shirt, we wear, wash, wear, wash, wear wash... you get the idea. We love the quality and durability of our shirts and we know you will too!
IT'S ALL ABOUT WILL IT SHRINK? Well, technically the answer is probably yes, but very little. If you fit comfortably in a size, go with it. If you are in between two sizes and like a snug fit, then jump down a size, but bump up if you like a loose fit.
1KC SHIPPING DETAILS
1KC is proudly relies on the United States Postal Service (USPS) for shipping our products. Here at 1KC we have fond memories of the hustle and bustle of our small town post office growing up in central Kansas, so we chose USPS to represent all our shipping needs! Due to increased shipping demands, delivery may be prolonged.
Once an order is placed, you will automatically receive a confirmation email from 1KC. Once an order is processed for shipping you will automatically receive a second email with USPS tracking information. (if you do not see these emails, please check your junk mail). Please follow tracking closely for your expected delivery. 1KC is not responsible for lost or stolen packages.
Domestic Shipping:
- Up to $44.99, $4.95 ( + tax on shipping if applicable )
- $45 to $99.99, $7.95 ( + tax on shipping if applicable )
- $100 and up, Free
1KC has shipped thousands and thousands and thousands of packages over the years, all over the country. USPS has been phenomenally reliable in delivering 1KC orders, with only a hand full of permanent mishaps over the seven years of shipping. Over the years we have experienced delays, unknown tracking, orders traveling the states, and temporarily lost packages with USPS - errors, unfortunately do happen. 99.999% of the time USPS comes through. Your orders mean everything to 1KC and is the heart of our business - delivering your on line order is a top priority. However, once your order is processed and a shipping label is created and delivered to the post office, USPS becomes responsible for your package. You can follow the tracking number that 1KC provides you at www.usps.com. Should a package become lost, resources are available at this site to sign up for. Additionally you can call your local post office for further assistance. If your package is lost, please let us know, as we too will follow along - as nothing is more important to us, than for you to receive your order.
*If the package is being delivered to an apartment, please be aware of how packages are handled/delivered at your complex.
Once an order is placed, you will automatically receive a confirmation email from 1KC. Once an order is processed for shipping you will automatically receive a second email with USPS tracking information. (if you do not see these emails, please check your junk mail). Please follow tracking closely for your expected delivery. 1KC is not responsible for lost or stolen packages.
Domestic Shipping:
- Up to $44.99, $4.95 ( + tax on shipping if applicable )
- $45 to $99.99, $7.95 ( + tax on shipping if applicable )
- $100 and up, Free
1KC has shipped thousands and thousands and thousands of packages over the years, all over the country. USPS has been phenomenally reliable in delivering 1KC orders, with only a hand full of permanent mishaps over the seven years of shipping. Over the years we have experienced delays, unknown tracking, orders traveling the states, and temporarily lost packages with USPS - errors, unfortunately do happen. 99.999% of the time USPS comes through. Your orders mean everything to 1KC and is the heart of our business - delivering your on line order is a top priority. However, once your order is processed and a shipping label is created and delivered to the post office, USPS becomes responsible for your package. You can follow the tracking number that 1KC provides you at www.usps.com. Should a package become lost, resources are available at this site to sign up for. Additionally you can call your local post office for further assistance. If your package is lost, please let us know, as we too will follow along - as nothing is more important to us, than for you to receive your order.
*If the package is being delivered to an apartment, please be aware of how packages are handled/delivered at your complex.
1KC RETURN POLICIES
1KC wants you to love your shirt, but should you need to exchange or return your order, just contact us at [email protected].
GUIDELINES FOR RETURNS AND/OR EXCHANGES. Contact 1KC. Return Address: 1KC LLC, 18900 W 158th St, Unit G, Olathe, KS 66062
Please feel free to contact us with any questions or issues. Above all else, our aim is for 100% satisfaction.
GUIDELINES FOR RETURNS AND/OR EXCHANGES. Contact 1KC. Return Address: 1KC LLC, 18900 W 158th St, Unit G, Olathe, KS 66062
- Applies to online orders only. All orders purchased from a brick and mortar store, must be returned to origin of purchase and must follow store's return policies.
- Products must be in original condition.
- Products must not have been washed, worn, used or damaged.
- Customer is responsible for all shipping on exchanges and/or returns. 1KC does not reimburse shipping.
- Products must be returned within 14 days of date purchased for a full refund.
- Products may be returned within 30 days of date purchased for store credit, on line only.
- *ALL SALE ITEMS ARE FINAL SALE. No exceptions.
Please feel free to contact us with any questions or issues. Above all else, our aim is for 100% satisfaction.
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